Terms and conditions
These terms and conditions govern all transactions between Inari Raphael Ltd. (inari.co.nz) and you as our client for any sale of goods or services between Inari Raphael Ltd. (inari.co.nz) to you. The governing law shall be New Zealand Law.
Acceptance of terms and conditions
By using this website, registering as a member on “Inari's Crystal Rainbow - Online Shop” website, purchasing goods or subscribing to our newsletters you accept the terms and conditions listed below. You cannot use our services if you do not accept these conditions.
You are responsible for all actions taken with your user name, email address and password. Therefore we do not recommend that you disclose your account details to any third parties. If you choose to share your user name, email address and password or your information with any one else, you are responsible for all actions taken with this information.
Information Collection and Use
inari.co.nz collects information from our customers in our online shop, and is the sole owner of this information. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.
You can browse our website and online shop at inari.co.nz without registering. However, to enjoy all the services of this website, including checkout, access to your order history and a personalised address book, it is recommended to complete the registration form.
We request information from you on our order form. Here we request you provide your contact information like name, invoice- and shipping address. This information is used for billing purposes and to fill your orders. If we have trouble processing an order, this contact information is used to get in touch with you.
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad information for aggregate use. IP addresses are not linked to personally identifiable information.
inari.co.nz and their online shop may occasionally contain links to other sites. Please be aware that Inari Raphael Ltd. is not responsible for the privacy practices and contents of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
You may choose to receive occasional email communications regarding our site, partner offers, special offers or services, products or newsletters. We will only send you these emails if you give us permission, and you may choose to stop receiving them at any time.
You will always have the opportunity to “opt-out” from receiving email communications from us. Opt-out information is provided with every marketing email.
Notification of Changes
By viewing the pages or placing orders on this website your use of the services is at your sole risk, you acknowledge that you have read and accepted these disclaimers.
The information on this website is provided for general information only. Inari Raphael Ltd. (inari.co.nz) has provided this information for the benefit of users in good faith and with all possible care.
Inari Raphael Ltd. does not accept any liability for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on our web site, email messages or by our staff.
While every endeavour has been made to supply accurate information, errors and omissions may occur. Accordingly, you agree that, to the maximum extent permitted by law, any and all liability and responsibility of Inari Raphael Ltd. to you or any other person is excluded regardless of whether such liability arises in contract, tort (including negligence), equity, breach of statutory duty or otherwise. Inari Raphael Ltd's liability and responsibility is excluded in respect of any and all loss or damage, whether direct or indirect, including, without limitation, loss of profits, loss of data, loss of business or anticipated savings, general and special damages, and consequential and incidental loss.
Some of our products include a candle. We advise great care in working with candles and fire. Always make sure the candle is set up safely on a fireproof surface, away from curtains, blankets and other flammable objects that can catch fire. It is recommended not to leave candles unattended or use them when sleeping. Inari Raphael Ltd does not take responsibility for any damage to property or life in regards of the use of candles with these sets.
Some of our products include electric wiring or cables. All products are according to NZ standards. Inari Raphael Ltd is not responsible and does not take responsibility for any damage caused by electric faults.
The names of actual companies and products mentioned on the website may be the trademarks of their respective owners. No association or partnership with any company, organization, product, person, or event is intended or should be inferred. Any rights not expressly granted herein are reserved.
All content within this web site, included but not limited to text, graphics, images, icons, are the property of The Inari Raphael Ltd or its content suppliers. Transfer, download, reproduction, copy, republish of all content within this site are strictly prohibited.
Product Descriptions, images and errors
We do our best to describe and photograph our products as accurately as possible, however due to different lighting conditions, computer screen quality and adjustments, etc. colours may appear different. Items may appear larger or smaller in pictures. Please refer to the size and/or measurements in product descriptions.
Most products are photographed individually, unless stated differently, so you buy the item that is shown on the image.
Out of stock items
Stock levels are updated regularly, but in some cases we might not be able to supply all items on your order anymore. In this case we will remove the out of stock items from your order and ship the remaining items.
Free shipping includes Track & Trace and applies to urban addresses in New Zealand only. For rural and overseas addresses a surcharge will be applied. This surcharge is the amount that we are charged on top of the urban delivery costs. The customer is expected to tick the correct shipping button when completing the order. Inari Raphael Ltd holds the right to ask for the additional surcharge if a rural address is entered without selecting the surcharge option, and the surcharge will need to be paid before your order can be completed and sent to you. Our products are sent by NZ Post – track & trace.
Loss or Damage of Goods
All our items are securely packaged and any damaged parcels should be brought to the attention of the courier on receipt. We will provide a tracking number once we ship your product. For missing parcels please contact the courier company directly stating your reference number. Your parcel is insured for a maximum of NZD 250. This insurance only covers the parcel during transport (not after NZ Post has confirmed the delivery of your parcel). We recommend to keep track of your parcel. When it has been delivered to your address, the parcel is not insured anymore and becomes your responsibility. This means that Inari Raphael Ltd and the courier do not cover loss of your parcel after the courier has marked your parcel as delivered. For peace of mind we also offer a Signature required upgrade at an additional price, which is equal to the amount that is charged to us by NZ Post on top of the normal Track & Trace shipping costs.
Please ensure you use the correct delivery address as we can not take responsibility due to wrong or missing address details. If items are damaged in transit, please contact us immediately, on the day you received the items, by email with photos of the damaged goods. Any goods damaged in transit may be returned to Inari Raphael Ltd. at the cost of the customer and a replacement order will be sent if possible, otherwise a refund of the original purchase amount will be deposited into your bank account upon receiving the goods.
Refunds and Returns
We will fully refund you on any returned item/s if you are dissatisfied with the item/s you have purchased from us, providing that:
* The product has not been used.
* The product has not been damaged.
* The product is returned to us in it’s original undamaged packaging.
* The product must be returned within 7 days of receipt.
It is to the discretion of Inari Raphael Ltd to validate your reason for returning the items and decide if you will be charged for the initial postage costs. Orders cannot be cancelled after being paid.
Any goods damaged in transit may be returned to Inari Raphael Ltd. at the cost of the customer and a refund of the original purchase amount will be deposited into your bank account upon receiving the goods.
Loss of pendants because of broken necklace
We take utter care in selecting and delivering high quality necklaces and we use the appropriate tools to shorten necklaces and create slip knots for nylon necklaces. However, it is always possible that necklaces come loose or break or that the slip knot of a nylon necklace string comes loose. It is your responsibility to check your necklace regularly. Inari Raphael Ltd. does not take any responsibility for lost pendants and / or broken necklaces.
Healing qualities of our products.
Please note that even though we mention healing qualities of our products, we do not recommend to use any of our products and services to replace medical forms of treatment.
Free shipping applies to urban addresses only. For rural addresses a surcharge will be applied. This surcharge is the amount that we are charged on top of the urban delivery costs. The customer is expected to tick the correct shipping button when completing the order. Inari Raphael Ltd holds the right to ask for the additional surcharge if a rural address is entered without selecting the surcharge option, and the surcharge will need to be paid before your order can be completed and sent to you.
Our products are sent by NZ Post - track & trace.
Incorrect Bank Account Number
Inari Raphael Ltd gives the purchaser the choice to pay for products through our Bank Account. If the Customer credits money to the incorrect bank account number, The Crystal Point will not accept any responsibility for correcting payment and the goods will not be dispatched.
Inari Raphael Ltd does not recommend that cash be mailed for payment of products. It is not one of our options of payment. If the customer does mail cash, Inari Raphael Ltd. accepts no responsibility for the theft, loss or otherwise non-delivery of mailed items.
Inari Raphael Ltd uses official "Stripe" and "PayPal" applications for online transactions from your Credit or Debit card and from PayPal. inari.co.nz is an encrypted secured website and all these payments are done through the encrypted secured websites of "Stripe" and "PayPal". Inari Raphael Ltd. is therefore not able to see or store your card information. This way we assure maximum safety regarding your transactions. Therefore Inari Raphael Ltd can not take responsibility for any fraudulent transactions made with your credit or debit cards. If fraud happens, it is mostly because your computer has a virus or you have been phished by fraudulent emails asking you to enter card details or login details on a fake website (pretending to look like ASB, PayPal, ANZ, etc). If fraud happens, we recommend that you contact your bank and request to block your card immediately.