Shipments and returns
Your parcel shipment
Parcels are generally dispatched within 3 days after receipt of payment and are usually shipped by NZ Post with tracking and drop-off without signature, depending on the value and fragility of the packaged items.
All our prices include 15% GST, and handling fees. Postage is free of charge within urban New Zealand, and an additional surcharge applies for rural addresses. This surcharge is equal to what NZ Post charges extra for rural deliveries.
Please choose carefully as there is no option for returning goods unless they are damaged when you receive them.
If items are damaged in transit, please contact us immediately, on the day you received the items, by email with photos of the damaged goods.
Any goods damaged in transit may be returned to Inari Raphael Ltd at the cost of the customer and a refund of the original purchase amount will be deposited into your bank account upon receiving the goods.